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Guest Experience Data Analysis

Guest Experience Data Analysis


R5,300 Enroll

Full course description

Course Rationale

This course is designed to equip participants with essential knowledge and skills for utilizing data analysis effectively in the safari lodge industry. It begins by highlighting the critical role of guest experience data analysis in shaping industry trends, competitiveness, and business outcomes. As the course progresses, participants learn practical techniques for data collection, analysis, and ensuring data accuracy from various sources. They also develop skills in data visualization for improved communication and insights. Through guided application of data analysis techniques, participants learn to directly enhance guest experiences and foster a culture of data-driven decision-making. The course concludes by emphasizing the importance of leveraging these skills to become invaluable assets within their lodges, focusing on career growth and strategic contributions in the safari lodge industry.


Learning Outcomes

  • Comprehend the Role of Guest Experience Data Analysis 
  • Collect and Interpret Guest Experience Data 
  • Develop Data Visualisation Skills 
  • Utilise Data to Enhance Guest Experiences 
  • Become an Asset in Lodging Growth


Topics Covered

  • Understanding the importance of guest experience data analysis.
  • Learning how to collect and analyse guests’ experience data from a variety of sources.
  • Developing skills in guest experience data visualisation in the safari and lodging industry.
  • Applying data analysis techniques to improve the guest experience in the safari and lodging industry.
  • Becoming an asset to your organisation in the safari and lodging industry.


By the end of this course, participants will be able to:

  • Grasp the critical role that analysing guest experience data plays in the strategic development and refinement of a safari lodge. 
  • Master the techniques for efficiently gathering guest feedback from a variety of channels including direct surveys, online reviews, and social media interactions. 
  • Learn to transform complex guest experience data into clear, insightful visual representations that facilitate easier understanding and decision-making. 
  • Apply analytical findings to implement targeted improvements in safari experiences, ensuring they meet and exceed guest expectations. 
  • Position oneself as a key contributor to the lodge by using data-driven insights to influence strategy, marketing, and operational enhancements.