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Lodge Operations

Lodge Operations


R5,300 Enroll

Full course description

Course Rationale

This course meets the evolving demands of the lodging industry, where guests expect exceptional service amidst dynamic changes. Tailored for professionals in nature-centric lodges, this course delves into the unique blend of comfort and adventure that defines lodge experiences. It aims to equip participants with in-depth insights and skills necessary to effectively manage various lodge departments, ensure guest satisfaction, and foster cohesive teamwork for consistent excellence.


Learning Outcomes

  • Understand the Nuances of the Lodge Environment 
  • Distinguish Roles and Responsibilities of Lodge Departments 
  • Deliver Exceptional Customer Service 
  • Effectively Handle Guest Complaints 
  • Work Cohesively in a Team Setting 
  • Stay Abreast of Industry Trends


Topics Covered

  • Understanding lodge departments and their roles
  • Excellence in customer service
  • Handling guest complaints and inquiries
  • Teamwork in lodge operations


By the end of this course, participants will be able to:

  • Navigate the unique challenges and opportunities that the lodge environment presents. 
  • Detail the specific roles of each lodge department, ensuring operational efficiency and guest satisfaction. 
  • Implement best practices in customer service, tailored for the lodge setting. 
  • Tactfully and effectively address guest complaints, turning potential negatives into positives. 
  • Collaborate with different departments, ensuring a harmonious working environment and optimised guest experiences. 
  • Continuously adapt and innovate in their roles, leveraging industry trends and guest feedback.