Full course description
Overview
This short learning course will explore the significance and components of emotional intelligence, emphasising its role in effective communication and leadership. Participants will engage with the nuances of self-awareness, self-regulation, empathy, and social skills, to apply emotional intelligence in various real-life scenarios.
The course then analyses diverse personality types within team dynamics, fostering the skills needed to leverage individual strengths for collaborative success. Participants will gain valuable insights into team dynamics, leadership styles, and conflict resolution, equipping them to build efficient teams and navigate challenges effectively.
Participants will be equipped with strategies to manage complex workplace personalities, cultivate professionalism, and promote productive communication. This course is designed to empower participants to enhance their emotional intelligence, skillfully navigate complex interactions, and develop positive environments in both personal and professional spheres.
Learning Outcomes
- Understand the Basics of Resilience
- Apply Resilience Techniques
- Understand Emotional Intelligence Fundamentals
- Utilise Emotional Intelligence in Customer Service
- Communicate Effectively in High-stress Environments
- Enhance Team Cohesion and Collaboration
- Manage Stress and Well-being
- Adapt to Industry-Specific Challenges
Course Content
You will learn how to implement resilience techniques, enabling you to adapt gracefully to unexpected challenges, demanding guests, or environmental factors that may arise in this dynamic setting.
Additionally, the course explores the core components of Emotional Intelligence (EI), including self-awareness, self-management, social awareness, and relationship management. You will acquire the skills to apply emotional intelligence effectively in customer interactions, enhancing guest satisfaction and elevating the overall customer experience.
Furthermore, you will discover how to utilise resilience and emotional intelligence principles to maintain effective communication with team members during high pressure or emergencies, a crucial skill in the Safari Lodge context. The course also delves into applying emotional intelligence to understand team dynamics and improve collaborative efforts within the workplace.
Lastly, you will learn stress management techniques rooted in resilience and emotional intelligence, enhancing your well-being and work performance. The course also addresses the Safari Lodge-specific application of strength and emotional intelligence skills, such as handling animal-related emergencies and navigating cultural sensitivities unique to this industry. By the end of this course, you will be well-prepared in the Safari Lodge setting, equipped with the essential skills of resilience and emotional intelligence.
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